Check In Qld app

Check In Qld app

Important

To keep drivers and passengers safe the Check In Qld app is now mandatory for all taxis, rideshare and limousines operating across Queensland from 30 August 2021.

The Check In Qld QR code will be displayed inside vehicles making it easy for passengers to check in.

If you're a driver or operator of a taxi, rideshare or limousine business - you can register your business for the Check in Qld app.

Find out more about the requirements for taxi, rideshare and limousine drivers and operators.

The Check In Qld app is available to download and use across a number of businesses to help keep Queenslanders COVID Safe. You will need to use it when out and about at:

  • venues that attract large crowds, such as stadiums, convention centres, theme parks, concert venues and cinemas
  • shopping centres and supermarkets
  • beauty and personal care service, such as hairdressing, beauty therapy and nail services
  • indoor events, such as cultural festival and expos
  • outdoor events, such as fun runs and fetes
  • leisure and recreation facilities, such as gyms, health clubs, indoor sports facilities and indoor pools
  • short-term residential facilities such as hotels, boarding houses and short-term holiday rentals
  • outdoor recreation, such as caravan parks, camping areas, zoos and aquariums
  • public-facing government services, such as customer service counters in government buildings, galleries, museums, libraries and community centres such as recreation halls
  • weddings, funerals and places of worship (only required if indoor)
  • higher education institutions, such as universities, TAFEs and registered training organisations
  • adult entertainment venues
  • hospitals, residential aged care, disability service accommodation (applies to visitors, volunteers and contractors, not staff or patients/residents).

You can:

Get it on Google PlayDownload on the App Store

The Check In Qld app is a contactless, free, secure and convenient way for customers to sign into a Queensland business.

By using the Check In Qld app you’ll be:

  • able to check in to participating businesses without having to enter your details each time
  • protecting your own personal information – data is stored by the Queensland Government and only used for contact tracing if needed
  • helping make contact tracing faster, more reliable and complete.

Find Check In Qld app resources in languages other than English.


I’m a customer

How to download and use the app:

Get it on Google PlayDownload on the App Store

Check the answers to common questions below, or for support, contact 134 COVID (13 42 68).

If you don’t want to or can’t download the app, you still need to give your contact information to a venue who is required to collect the information electronically on your behalf.

Make sure you have a compatible phone or tablet device and your internet connection is switched on. The Check In Qld app is available on:

  • Apple iPhone, iPad and iPad touch operating iOS 11.0 or later
  • Android devices using Android 5+.

Download the Check In Qld app from Google Play Store or the Apple App Store.

Register your details (required for the first time only).

  • Full name
  • Phone number
  • Email address

At participating venues, open the app, select ‘Check In Now’ and hover your smartphone over the displayed Check In Qld QR code.

Add in any additional people—those who are with you without their own device or app.

When the check-in is complete, show venue staff the app successful check in screen.

Frequently asked questions for customers

  • From 9 July 2021, use of Check in Qld by a range of new sectors is mandatory. These include venues that attract large crowds, such as stadiums, convention centres, theme parks, concert venues and cinemas; shopping centres and supermarkets and beauty and personal care service, such as hairdressing, beauty therapy and nail services.

    For the full list of sectors check the Restrictions on Business, Activities and Undertakings Direction.

    As a customer, collecting your information electronically will mean faster and easier check-in at venues, and faster contact tracing in the event of an outbreak.

  • When a person is diagnosed with COVID-19, Queensland Health will conduct contact tracing. Public health officers will assess the movements of the person with COVID-19 while they were infectious and determine who in the community are considered ‘close contacts’. Information collected at the businesses about customers and staff will assist in identifying and contacting the relevant close contacts. This will assist public health officers to contain and respond to the spread of COVID-19 within the community.

    Use of the app will assist in the timely delivery of contact details to Queensland Health contact tracers (if required).

    Once you have created a profile in the Check In Qld app, the app will remember your details, saving you time in the future and providing easy check-in across other Check In Qld participating venues.

    The Check In Qld app is free, easy to use and convenient.

  • When a person is diagnosed with COVID-19, the local public health unit commences contact tracing. Timing is critical. Using the Check In Qld app means your information will be provided to contact tracers quickly. Public health officers will assess the movements of the person with COVID-19 while they were infectious and determine who in the community are considered ‘close contacts’. That’s why it’s important to provide accurate and legible contact information, so we can contact you if you are affected. This will help us respond quickly and effectively to limit the spread of COVID-19 in the community, and to minimise the potential for you to spread the disease to others.

  • A QR code is like a barcode that can be read by a smartphone camera. A QR code consists of black and white squares, typically used for storing URLs or other information for reading by the camera on a smartphone. The Check In Qld app gives you the option of allowing your smartphone’s camera to scan the QR code when checking in. Alternatively, you can choose to manually enter the six-digit number, which is located next to the QR code on the venue QR code poster.

  • The information collected for you and your guests must include:

    • Full name
    • Phone number
    • Email address
    • Date and entry time of patronage.
  • Information collected in the Check In Qld app will be kept by the Queensland Government for 56 days to assist with contact tracing, if required. Queensland Health will have access to the information collected if there is a need to conduct contact tracing. A business may turn you away if you do not provide your contact details.

  • Use of the Check In Qld app is optional for customers. If you don’t use the app, you must still provide your contact information by other means at businesses.

  • Information collected in the app is stored for 56 days to assist with contact tracing (if required).

  • Yes. The Check In Qld app complements the COVIDSafe app. The Check In Qld app is specific for customers to check in to a specific venue and have their details stored securely by the Queensland Government for contact tracing (if required). The COVIDSafe app has a broader use and is not venue based. It is for use in other locations such as open spaces, parks and public transport.

  • The Check In Qld app provides you with the ability to check in multiple people at the same time. For example, if you were to attend a café with your family members (who don’t have devices), you would register the additional people (including children) as your guests when checking in.

  • The Check In Qld app is available on:

    • Apple iPhone, iPad and iPad touch operating iOS 11.0 or later
    • Android devices using Android 5+.
  • QR codes that link to websites and require people to enter their details can be exploited. For example, a malicious user could print off a QR code that directs a user to enter their details on a site with a similar look and feel.

    When you use an app, the QR codes are all recorded in the back-end of the system. If a user scans a QR code that isn't validated in the back-end, they will receive an error message. This will then stop the user from being directed to a website that may be suspect, to provide their contact information.

    Using a website also allows phishing attacks to occur, with the potential for a malicious QR code to take the end user to a different website that may be suspect. Using the Check In Qld mobile app minimises the potential for phishing.

  • The back-end is hosted in Microsoft Azure and has undergone security testing before being made available to the public. The app itself is only available via trusted sources: the Google Play Store and Apple App Store.

  • Yes. For security purposes the QR code functionality was built within an app. QR codes on Check In Qld posters will only work when using the app, they will not work by opening your camera to scan.

    If you scan a business’s QR code with your camera without the Check In Qld app downloaded, you will be directed to download the app.

    Once you have downloaded the app, it’s only a couple of steps to check-in at venues.

    Follow the five-step process to download and use the app:

    1. Download the Check In Qld app from Google Play Store or the Apple App Store.
    2. Register your details (required for the first time only).
    3. At participating businesses, open the app, select ‘Check In Now’ and hover your smartphone camera over the venue’s displayed QR code.
    4. Add any additional people as your guests – those who are with you without their own device or app.
    5. When the check-in is complete, show venue staff the app successful check in screen.
  • No. Only QR codes on Check In Qld posters in participating venues will work in the Check In Qld app.

    If you scan a business’s QR code with your camera without the Check In Qld app downloaded, you will be directed to download the app.

  • Let the business know if you don’t have:

    • a smartphone or have difficulties providing your information electronically. They can record your details for you.
    • all the information required to check in, such as a residential address. Alternatives are available to patrons who find it difficult to provide contact information.
  • Businesses can check in patrons who do not have a smartphone by using the ‘Check In Qld Business Profile Mode’ listed in the profile section of the app. Alternatively, if an accompanying person has a smartphone, they can add them as a guest on check in.

    If a business refuses entry to patrons without a smartphone, the patron should enquire about use of the ‘Check In Qld Business Profile mode’ or speak with the manager of the establishment.

    For more information, please contact 134 COVID (13 42 68).

  • Complaints and feedback about the Check In Qld app can be submitted online at www.complaints.services.qld.gov.au or by calling 134 COVID (13 42 68).

  • You can go to the History screen in the app and swipe left to permanently delete any check-in record.  This data is no longer visible to you or user of your device but is still stored securely by the Queensland Government for contact tracing use. Your history will be automatically deleted from the app after 56 days.

  • Notifications have now been enabled on the app. At this stage, you will only be notified if you have un-finalised check-ins on your device. There are no other authorised uses for Notifications at this stage.

    Android users are automatically opted into notifications, but Apple users will be asked to opt in to receive these notifications. You can change this at any time by going into the settings in the Check In Qld app and selecting or unselecting forgotten check in reminders.

  • As a customer you are obligated to provide your contact information. Business has the right to refuse entry if you don’t provide your contact information. You can provide contact information to the venue by using the Check In Qld app or they can enter your information in using the business profile mode or another method.

    You do not have to check in if you are an unaccompanied minor (under the age of 16) or in the case of an emergency.

    If a person is not able to provide contact information because of age, disability or low English language skills, another person can provide this information on their behalf.


I’m a business owner

In addition to all Queensland hospitality businesses, from 9 July 2021 it is mandatory to use the Check In Qld app for a number of new sectors, including shopping centres and supermarkets, beauty and personal care services and venues that attract large crowds.

For a full list of sectors that must now use the Check In Qld app, see Queensland Health’s Restrictions on Business, Activities and Undertakings Direction.

How to register and get started:

  • Complete your business registration by selecting ‘Register your business’. Processing can take up to 3 business days. You will need to complete a separate registration for each business location/venue you have.
  • As part of your registration, you will receive a starter kit, including a business set-up guide and QR code poster.
  • When you receive this kit, download the Check In Qld app from the Google Play or Apple App store on your device and create a business profile.
  • Print your posters in colour, on A4 or A3, and display them in multiple accessible locations.
  • Customers and guests can scan your QR code to check in and register their details.
  • You can ask your customers and guests to show you the successful check in screen or the check in history screen.
  • If people can’t use the app, or don’t have a smart device, your staff can check them in using the business profile mode on the app.

Register your business

Business set-up guide

This guide (provided in your registration starter kit) outlines the steps you need to take to complete the set-up of the Check In Qld app. It also outlines how to use the app in your business and includes some handy tips to ensure everything runs smoothly.

Promotional resources

These messages and materials are provided to assist you promote the Check In Qld app to your customers. These materials can be adapted.

How do your customers and guests use the app

  1. Customers and guests will need a compatible phone or tablet device and ensure their internet connection is switched on.
  2. They need to download the Check In Qld app from the Google Play Store or Apple App Store.
  3. They will then register their and their regular companion’s details (required for the first time only).
  4. To check in, they need to open the Check In Qld app, tap ‘Check In Now’ and hover their device over the displayed Check In Qld QR code at the venue.
  5. If scanning the QR code doesn’t work, they can enter the 6 digit QR code number.
  6. They need to select the names of the people they are checking in or add any additional people with them as guests.
  7. When the check-in is complete, they should show staff the successful check in screen.
  8. If your customers and guests can’t use the app, or don’t have a smart device, your staff can check them in manually.

How to staff and business owners use the app

  1. To manually check in a customer or guest, go into your Business Profile and tap Check In Patron.
  2. Add the customer’s details and tap Continue.
  3. To check in their companions, move the button to Check In Additional People, add their details then tap Add Person.
  4. Tap Check In With Guest.

To leave your business profile:

  1. Open the menu from the top left and tap Leave Business Profile.
  2. To go back to your business profile later, open the menu from the top left and tap Switch to Business Profile.

If you have multiple venues, you can switch between them:

  1. Open the menu from the top left.
  2. Tap Change Venue.
  3. Scan your venue’s QR code.

Check the answers to common questions below, or for support, contact 134 COVID (13 42 68).

Frequently asked questions for business

  • When a person is diagnosed with COVID-19, Queensland Health will conduct contact tracing. Public health officers will assess the movements of the person with COVID-19 while they were infectious and determine who in the community are considered ‘close contacts’. Information collected by your business about your customers and staff will assist in identifying and contacting the relevant close contacts. This will assist public health officers to contain and respond to the spread of COVID-19 within the community.

    Use of the app will assist in the timely delivery of contact details to Queensland Health contact tracers (if required).

    Venues using the app won’t need to store their customers information. The data entered into each customer’s app is stored securely for Queensland Health.

    It will save time for your customers as, after they use it for the first time, it remembers their details for easy check-in across other venues using the Check In Qld app.

    It is free to register and use the Check In Qld app.

  • Each Check In Qld QR code is assigned to a physical address so each location/venue of a business will require a separate registration and QR code. Each physical address/location must also have a unique descriptor as duplicate display names cannot be processed. For example:

    • The Burger Place – City
    • The Burger Place – West End.
  • Your business does not need to do anything once customers have used the app to enter their details. If there is a need to conduct contact tracing, Queensland Health will have access to the information collected.

  • The app offers the ability for businesses to enter customer contact details via ‘Check In Qld Business Profile mode’ listed in the profile section of the app. If customers are unable or unwilling to use the Check In Qld App, Businesses are to use the Business mode of the app to enter in customer details on their behalf.

  • The data collected is stored securely by the Queensland Government. You won’t be collecting or storing the customer information for those using the app.

  • Businesses can check in patrons who do not have a smartphone by using the ‘Check In Qld Business Profile Mode’ listed in the profile section of the app. Alternatively, if an accompanying person has a smartphone, they can add them as a guest on check in.

  • Recording a check in time for customers at a venue is the most important, reliable and key information to enable contact tracers to focus their investigation.

    Recording a check out time for customers is not a requirement. It’s also impractical for hospitality and entertainment businesses to ensure all guests complete a check out process upon departing a venue.

    Contact tracing is more effective when based on the check in time as opposed to a check out time, which is more likely to be recorded inaccurately, or not at all, due to the difficulties involved in policing departures and ensuring customers remember to check out at the precise time of their departure.

  • Complaints and feedback about the Check In Qld app can be submitted online at www.complaints.services.qld.gov.au or by calling 134 COVID (13 42 68).

  • Businesses can use the app’s business profile mode to check-in customers. This can be completed by staff for the customer, or the business can provide a device for the customer to complete check-in themselves. In this case, businesses need to ensure they follow COVID safe practices by cleaning the device after each use and do their best to ensure the customers provide correct information.

  • Staff need to check in using the app if it is mandatory for the business they work at.

    If staff visit other businesses that have mandatory check-ins, whether during a break or while working, they must check into these businesses using the app. When staff return to their workplace, they must check in again.

  • You cannot refuse entry to a patron that does not check in, however you can refuse entry to patron that refuses to provide their contact details.

    Where a patron is unable to check in using the Check In Qld app, business should capture contact information using business profile mode or another method. If the patron does not comply with this request and someone’s safety is at risk, local security or Police may be called to assist.

  • If the Check In Qld app can’t find your location when you try to check in, it may be because you don’t have a strong enough mobile data connection. If the location has a free wifi connection, you can try using this to check in on the app.

    If wifi is not available, ask the business for an alternative way to record your contact information.

Last updated:
30 August 2021