Taxis, rideshares and limousines - drivers and operators
To keep drivers and passengers safe, the Check In Qld app is now mandatory for all taxis, rideshare and limousines operating across Queensland from 30 August 2021.
Every operator must register for a unique Check In Qld QR code for each vehicle and display the code where it is easy for people to scan and check in.
Register as a driver or operator
If you're a driver or operator of a taxi, rideshare or limousine business you can:
Register as a driver or operator for the Check in Qld app - and you will receive your unique Check In Qld QR code.
Here is some useful information about the new requirements, including where to display your QR code, and how you can help keep yourself and your passengers safe.
Frequently asked questions
What is the change being made?
From 30 August 2021 the Check In Qld app is mandatory for all operators (drivers) of a taxi, rideshare or limousine used by the public for transport services. Contact information for the driver of the vehicle and customers must be collected using the Check In Qld App, unless this would result in safety or liability issues.
For a full list of sectors that must now use the Check In Qld app, see Queensland Health’s Restrictions on Business, Activities and Undertakings Direction.
How do I register and get started?
Please visit www.covid19.qld.gov.au/check-in-qld to register.
When you register, please put your transport type first followed by your vehicle registration number. For example:
- Rideshare 523NL7
- Taxi T12345
- Limo L12345 or Limo SL12AB
If you operate a mixed fleet, use rideshare as your transport type. Do not include your rideshare booking entity/brand—for example, Uber.
Where should the QR code be displayed?
The Check In Qld poster needs to be displayed inside the vehicle in areas that are accessible and visible to passengers, for example, on the back of the front seats.
It is strongly recommended that the Check In Qld poster is laminated so it can be wiped clean and lasts longer. Vehicle operators are responsible for printing out and laminating their own Check In Qld poster.
The Check In Qld team recommends fixing your posters to the locations seen below.
1. Passenger-side dashboard.
2. Back of each front seat.
3. Inside of each driver and passenger door, if you print your poster smaller.
4. To the front doors and fixed windows in the back of wheelchair accessible taxis, including the fixed glass to the right of the wheelchair lift.
How can I check that my passenger has checked in?
Your passenger should display the successful check in screen on their smartphone to you. You can ask to see their check in history in the app to verify that their check in was successful.
Should the passenger fail to show you their successful check in screen, the driver should ensure that they have undertaken reasonable efforts to ensure their passenger has checked in. For example, the driver has asked the passenger to confirm they have checked in and posters are on display.
Can I refuse to provide a service to a passenger who refuses to check in?
Yes, you are within your rights to refuse the trip providing you have assessed the risk and are comfortable to do so. This would constitute a reasonable excuse for a taxi driver to refuse to provide a service under section 81 of the Transport Operations (Passenger Transport) Regulation 2018. You can still complete the trip providing you have accepted the risk that this person is not willing to provide their contact information. It is recommended that you notify the booking entity that they haven’t completed check in on this occasion.
What if a passenger or driver cannot check-in using the Check In Qld app?
If a passenger or driver is not able to check-in with the Check In Qld app (for example, they do not have a smartphone, internet connection or data available):
- If the passenger is travelling with a friend or family member who has a smartphone, then they check them in using the Check In Qld App as a guest.
- The passenger can provide their contact information to the driver in the Business Profile mode of the Check In Qld App. For more information on the Business Profile, please watch the how-to video.
- The driver is not required to request a person’s contact information if the person is or appears to be younger than 16 years old and is not accompanied by a parent or adult who can provide information on their behalf.
- If a person may be unable to use the Check In Qld app due to age, disability, language barriers or does not possess the technology or own a mobile phone. The driver must register the guest through the Business Profile mode.
In unexpected circumstances where both the driver and/or passenger are unable to check in
- If the passenger books the trip in advance, the booking entity can keep a record of the trip (taxi, limo or rideshare).
- If the journey is in a taxi via a taxi rank or hailed, before travelling, the passenger or driver can call the taxi booking entity to record the contact information who will keep a record of the trip.
- The booking entity must follow the Restrictions on Businesses, Activities and Undertakings Direction in relation to the collection and storage of contact information using another method due to temporary circumstances. For example, contact information must be stored in an electronic format and provided upon request to emergency officer and kept for a period of up to 56 days and not less than 30 days and then destroyed.
Do the details of all passengers need to be recorded, or just one?
The Check In Qld app provides passengers with the ability to check in multiple people at the same time.
For example, if a passenger rides with their family members who don’t have devices, they would register the additional people, including children as their guests when checking in. Alternatively, each passenger can check in with their own phone.
Either way, the details of all passengers riding in the vehicle must be recorded.
What are the driver and passenger responsibilities when using the Check In Qld app?
Both the driver and passenger have an obligation to check in. A passenger who enters the vehicle must at the time of entry provide their contact information to the operator of the business by:
- using the Check In Qld app; or
- providing their contact details to the operator of the business to be registered using the Business Profile mode of the Check In Qld app.
Penalties may apply without a reasonable excuse.
Drivers should remind passengers to check-in when entering the vehicle.
- Last updated:
- 30 August 2021