Checking in

Checking in

Add your COVID-19 digital certificate to the Check In Qld app

From Friday 19 November, you can add your COVID-19 digital certificate to your Check In Qld app, allowing you to check in and provide your proof of vaccination at the same time.

From 17 December, you will need to carry proof of your vaccination status with you and be prepared to display this upon request when entering businesses and locations that are restricted to fully vaccinated customers.

Don’t forget to update your version of the app to be able to add your digital certificate.

Book a vaccination

You can book a vaccination or find a walk-in location via the Check In Qld app. Just click ‘Get your vaccine’ from the app home screen.

COVID-19 vaccines are safe, effective and free. They give us the best chance of keeping our community safe and helping us get back to doing more of the things we enjoy.

The Check In Qld app is available to download and use across a number of businesses to help keep Queenslanders COVID Safe.

At participating venues, open the app, select ‘Check In Now’ and hover your smartphone over the displayed Check In Qld QR code.

Add in any additional people—those who are with you without their own device or app.

When the check-in is complete, show venue staff the app successful check in screen.

You will need to use the app when out and about at:

  • venues that attract large crowds, such as stadiums, convention centres, theme parks, concert venues and cinemas
  • shopping centres and supermarkets
  • beauty and personal care service, such as hairdressing, beauty therapy and nail services
  • indoor events, such as cultural festival and expos
  • outdoor events, such as fun runs and fetes
  • leisure and recreation facilities, such as gyms, health clubs, indoor sports facilities and indoor pools
  • short-term residential facilities such as hotels, boarding houses and short-term holiday rentals
  • outdoor recreation, such as caravan parks, camping areas, zoos and aquariums
  • public-facing government services, such as customer service counters in government buildings, galleries, museums, libraries and community centres such as recreation halls
  • weddings, funerals and places of worship (only required if indoor)
  • higher education institutions, such as universities, TAFEs and registered training organisations
  • adult entertainment venues
  • hospitals, residential aged care, disability service accommodation (applies to visitors, volunteers and contractors, not staff or patients/residents)
  • when using taxis, rideshare vehicles or limousines.

You can:

Frequently asked questions

  • Recording a check in time for customers at a venue is the most important, reliable and key information to enable contact tracers to focus their investigation.

    Recording a check out time for customers is not a requirement. It’s also impractical for hospitality and entertainment businesses to ensure all guests complete a check out process upon departing a venue.

    Contact tracing is more effective when based on the check in time as opposed to a check out time, which is more likely to be recorded inaccurately, or not at all, due to the difficulties involved in policing departures and ensuring customers remember to check out at the precise time of their departure.

  • If the Check In Qld app can’t find your location when you try to check in, it may be because you don’t have a strong enough mobile data connection. If the location has a free wifi connection, you can try using this to check in on the app.

    If wifi is not available, ask the business for an alternative way to record your contact information.

  • The Check In Qld app provides you with the ability to check in multiple people at the same time. For example, if you were to attend a café with your family members (who don’t have devices), you would register the additional people (including children) as your guests when checking in.

  • Yes. The Check In Qld app complements the COVIDSafe app. The Check In Qld app is specific for customers to check in to a specific venue and have their details stored securely by the Queensland Government for contact tracing (if required). The COVIDSafe app has a broader use and is not venue based. It is for use in other locations such as open spaces, parks and public transport.

  • Let the business know if you don’t have:

    • a smartphone or have difficulties providing your information electronically. They can record your details for you.
    • all the information required to check in, such as a residential address. Alternatives are available to patrons who find it difficult to provide contact information.
  • Use of the Check In Qld app is optional for customers. If you don’t use the app, you must still provide your contact information by other means at businesses.

    Businesses can check in patrons who do not have a smartphone by using the ‘Check In Qld Business Profile Mode’ listed in the profile section of the app. Alternatively, if an accompanying person has a smartphone, they can add them as a guest on check in.

    If a business refuses entry to patrons without a smartphone, the patron should enquire about use of the ‘Check In Qld Business Profile mode’ or speak with the manager of the establishment.

    For more information, please contact 134 COVID (13 42 68).

  • As a customer you are obligated to provide your contact information. Businesses have the right to refuse entry if you don’t provide your contact information. You can provide contact information to the venue by using the Check In Qld app or they can enter your information in using the business profile mode or another method.

    You do not have to check in if you are an unaccompanied minor (under the age of 16) or in the case of an emergency.

    If a person is not able to provide contact information because of age, disability or low English language skills, another person can provide this information on their behalf.

  • Yes. For security purposes the QR code functionality was built within an app. QR codes on Check In Qld posters will only work when using the app, they will not work by opening your camera to scan.

    If you scan a business’s QR code with your camera without the Check In Qld app downloaded, you will be directed to download the app.

    Once you have downloaded the app, it’s only a couple of steps to check-in at venues.

    Follow the five-step process to download and use the app:

    1. Download the Check In Qld app from Google Play Store or the Apple App Store.
    2. Register your details (required for the first time only).
    3. At participating businesses, open the app, select ‘Check In Now’ and hover your smartphone camera over the venue’s displayed QR code.
    4. Add any additional people as your guests – those who are with you without their own device or app.
    5. When the check-in is complete, show venue staff the app successful check in screen.
  • No. Only QR codes on Check In Qld posters in participating venues will work in the Check In Qld app.

    If you scan a business’s QR code with your camera without the Check In Qld app downloaded, you will be directed to download the app.

  • You can go to the History screen in the app and swipe left to permanently delete any check-in record.  This data is no longer visible to you or user of your device but is still stored securely by the Queensland Government for contact tracing use. Your history will be automatically deleted from the app after 56 days.

Last updated:
8 November 2021