Essential information

Essential information

Staying home, going out and gatherings

Queensland has a roadmap to a COVID-safe recovery allowing more travel, more activities and larger gatherings.

Access the latest COVID statistics

Queenslanders can access the latest regional data on COVID by visiting the COVID data website. Information is provided by Local Government Area, giving communities greater oversight of their local cases.

Understanding the Chief Health Officer Directions

During the COVID-19 pandemic, there has been significant public interest in the Chief Health Officer’s Public Health Directions (Directions) and how these Directions are applied across all parts of the community.

If you have an enquiry about the Directions, you can do this through a new online portal:  https://www.health.qld.gov.au/healthdirections.

This online portal can be used for all:

  • requests for exemptions from Directions
  • enquiries seeking clarity or explanation of the Directions
  • other queries relating to the Directions.

The exception to this is an application for a Border Pass for entry into Queensland which should be submitted via: https://www.qld.gov.au/border-pass.

Domestic and Family Violence – Support

People experiencing domestic and family violence may be vulnerable during periods of isolation such as those we are currently facing as a result of COVID-19. If you, or someone you know, is experiencing abuse, please contact DVConnect Womensline on 1800 811 811 or DVConnect Mensline on 1800 600 636 or the Elder Abuse Helpline on 1300 651 192.

If you are in immediate danger or fear for someone else’s safety, call Triple Zero (000) and ask for Queensland Police.

For more information, support or resources, visit www.qld.gov.au/dfvsupport.

Backpackers, working holiday makers and those on a visa

If you are travelling into and within Queensland, find out about job matching services, where to stay, how to apply for a visa extension, and any health advice and requirements you will need to follow.

View the latest information.

Community Recovery Hotline

Have you been asked to self-isolate or quarantine at home?  Do you need access to essential food and medication?

If so, you may be eligible to access help through the Community Recovery Hotline.

The hotline has been activated by the Queensland Government to help vulnerable Queenslanders in home quarantine who have no other means of support. Community Recovery will work with partner organisations to arrange non-contact delivery of essential food and medication to people in quarantine.

Who is eligible?

You may be eligible if you have:

  • been asked by a medical professional, Queensland Health or through a government direction to self-isolate or quarantine and
  • have no other means of support.

How can I get help?

To find out more, phone the Community Recovery Hotline on 1800 173 349.

Important school information

From 25 May, students in all year levels have returned to on-site learning at all state schools.

All early childhood education and care and outside school hours care (OSHC) services remain open and operating unless advised otherwise by health authorities.

Let your school, OSHC and/or early childhood service know if your child is unwell and keep them at home.

Find out more about the Queensland school holiday and term dates.

For further information visit Education Queensland or Frequently Asked Questions.

Motoring and Transport

From 1 June, you can undertake unlimited travel including overnight stays throughout Queensland.

To understand the COVID-19 restrictions on motoring and transport, including freight and heavy vehicles, public transport, drivers tests, and licensing please visit the Department of Transport and Main Roads.

Public Transport

The COVID-safe public transport plan outlines measures to ensure the health and safety of customers and transport staff when travelling on public transport.

We all have a part to play when travelling on public transport to help support everyone's health and safety.

Staying healthy on public transport

You have a key role to play when you travel on public transport. Everyone needs to take responsibility and follow three simple steps to help support everyone's health and safety while travelling.

Leave a gap

When travelling, leave a gap between you and others where possible by:

  • standing away from others while at a stop or platform
  • leaving space between you and the person in front as you enter the vehicle
  • sitting away from other people
  • waiting for a later service if required in busy periods.

Adjust your travel

Consider options to adjust your travel including:

  • travelling outside peak times
  • catching an earlier service or waiting for a later service
  • walking or cycling between home and work or for part of your journey
  • discussing options with your employer such as working from home more often, staggering your work days or your start and finish times.

Keeping it clean

Follow Queensland Health's advice regarding good hand and respiratory hygiene, including:

  • staying home if you are unwell
  • cleaning hands with soap and water or alcohol-based hand rubs
  • covering your nose and mouth with a tissue or flexed elbow when coughing or sneezing
  • avoid contact with anyone who has symptoms such as fever, a cough, sore throat, fatigue, and shortness of breath.

Follow the measures we've introduced to help stop the spread of COVID-19, including cashless payments and rear door boarding.

Visit Translink for the latest public transport information. For general transport/motoring updates, and visit COVID-19 transport and motoring customer service updates for more information.

Freight and Heavy Vehicles

Truck stops and rest areas and facilities will now remain open, to support truck drivers and other essential road users, and ensure drivers can manage fatigue while travelling long distances.  To find out more, visit: Department of Transport and Main Roads, Queensland Health Factsheet and Understanding the Direction.

Maritime

Maritime Safety Queensland is monitoring all foreign trading ships arriving at Queensland ports and has issued directions that are applicable to the Masters of all ships. It also has information for recreational boating and how the Chief Health Officer directive on home confinement should be considered.

Advice for Queenslanders overseas

At this time, there are many Queenslanders trying to return home from overseas. For the latest advice and information visit the Smart Traveller website.

COVID-19 scams

Unfortunately, scammers are taking advantage of the spread of coronavirus to exploit and play on the fears of consumers across Queensland. If you think you have been scammed, you can make a report on the Scamwatch website, and find more information about where to get help.

Self-isolation and test notification

If you’d like to help inform the Australian government’s response to COVID-19, you can do this by sharing details of self-isolation, and test results (if applicable).

Offer of goods and personal protective equipment (PPE)

You can direct all offers of goods (and ideas) in response to COVID-19 with Queensland Health.

Interested businesses and individuals can:

  • register their interest in supplying PPE items
  • identify if they can re-tool to produce COVID-19 related materials/equipment/services
  • donate PPE items and equipment
  • find more information on the process for existing and new suppliers of COVID-19-related items

Last updated:
1 June 2020