For agents and property managers
The Queensland Government through the RTA is providing important information about the state-specific responses to supporting the residential rental sector.
For small businesses impacted by COVID-19, you can visit Business Queensland page as a trusted source of information.
In response to COVID-19, we have introduced a range of measures to support the residential rental sector:
- tenants in financial distress due to the impact of the COVID-19 who cannot meet their rent commitments cannot be evicted or listed in a tenancy database for rent arrears.
- fixed term agreements due to expire during the COVID-19 pandemic will be extended to 30 September 2020 unless the tenant requests a shorter term.
- a temporary legislative change will cap break lease fees for eligible tenants – household income reduced by at least 75% and savings of less than $5,000.
- owner obligations for routine repairs and inspections have been relaxed but regulatory obligations to ensure tenant safety in the rental property continue to apply.
- tenants may refuse physical entry for non-essential reasons, including routine repairs and inspections, particularly if a member of the household is a vulnerable person. However, tenants must agree to virtual inspections if physical inspections are not agreed to.
- tenants and property owners should work together to reach agreement. If agreement cannot be reached, parties are required to undertake conciliation to resolve disputes relating to rent arrears, which aims to achieve conciliated agreements which form part of the tenancy agreement.
To meet the requirements for the six-month moratorium on evictions, a household is impacted if:
- A person is suffering excessive hardship due to the COVID-19 emergency if any of the following apply:
- one or more tenants or residents are afflicted by COVID-19
- they are subject to a public health direction to stay at a place
- a public health direction has closed their employment or restricted their employer’s trade or business
- they are self-isolating because they or a member of their household or a someone they are a primary carer for is a vulnerable person
- they are unable to work because of a travel restriction
- they have been prevented from returning to Australia; AND
- the person suffers a loss of income of 25% or more, OR
- the rent payable is 30% or more person’s income.
More information is available in the Residential Tenancies Practice Guide.