COVID-19 tenancy update
The Queensland Government acted quickly to legislate its COVID-19 response for residential tenancies.
We implemented the National Cabinet agreed 6-month moratorium for rent arrears caused by COVID-19 impacts between 29 March and 29 September 2020.
Changes from 30 September 2020
Some of the temporary protections for Queensland tenants and property owners will change from 30 September.
Queensland is in a strong position thanks to the early actions taken to manage COVID-19 health risks. We will continue to be guided by health advice and directions to determine whether any future actions will be required.
What will change
The six-month eviction moratorium, and measures implemented to support it, will cease to apply after 29 September 2020, including:
- fixed term agreement extensions for COVID-19 impacted tenants
- ending agreement provisions that prevent property owners ending tenancies with COVID-19 impacted tenants without grounds and provide additional grounds for parties to end tenancies (owner occupation and sale of premises which require vacant possession)
- adjusted rent and bond processes that support parties to negotiate arrangements to manage COVID-19 impacts on their tenancies
- mandatory conciliation of COVID-19 related tenancy disputes through the Residential Tenancies Authority (RTA).
What will continue
Other protections will continue to apply until 31 December 2020, including:
- provisions allowing tenants experiencing domestic and family violence to end their tenancies quickly
- protections for tenants against being listed in a tenancy database for rent arrears caused by COVID-19 impacts
- limits on reletting costs for eligible tenants who end their fixed term tenancies early
- short term tenancy statement extensions for moveable dwellings
- entry restrictions and requirements to support COVID-19 social distancing measures
- relaxed repair and maintenance obligations.
Tenants and property owners should continue negotiating adjustments to manage any COVID-19 impacts on their residential tenancy arrangements.
The Residential Tenancies Authority (RTA) free dispute resolution service is available to help parties reach agreement and resolve issues, including about rent and ending agreements.
Help and advice
If you need help with your tenancy, talk to the RTA:
- call 134 COVID (13 42 68) for our 24/7 hotline
- call 1300 366 311, 8.30am to 5pm, Monday to Friday
- visit the Residential Tenancies Authority website
Our Housing Service Centres can provide housing assistance:
- read about bond loans, rental grants and other products and services
- call 13 QGOV (13 74 68) to make an appointment with a RentConnect officer
- contact your nearest Housing Service Centre.
Support for mental health
- Looking after your mental health and wellbeing during the COVID-19 pandemic
- Find support services and helplines
- Tips to improve your mental wellbeing
Frequently asked questions
What mortgage relief can property owners access?
Property owners should talk to their financial institution, as they may be able to access mortgage relief.
The Queensland Government is offering land tax incentives to property owners to maintain tenancies and reduce rent for tenants through rebates or deferrals of land tax liabilities. See more information about available incentives.
Read more about how the Queensland Government is supporting Queenslanders through COVID-19.