COVID-19 tenancy update
The Queensland Government acted quickly to legislate its COVID-19 response for residential tenancies and Queensland is now in a strong position thanks to early actions taken to manage COVID-19 health risks.
Extending temporary regulatory measures to 30 April 2021 means Queensland remains ready to respond to COVID-19 risks as the transition back to normal residential tenancy arrangements continues.
What will remain in place until 30 April 2021
Protections that continue to apply until 30 April 2021, include:
- provisions allowing tenants experiencing domestic and family violence to end their tenancies quickly
- protections for tenants against being listed in a tenancy database for rent arrears caused by COVID-19 impacts
- limits on reletting costs for eligible tenants who end their fixed term tenancies early
- short term tenancy statement extensions for moveable dwellings
- entry restrictions and requirements to support COVID-19 social distancing measures
- relaxed repair and maintenance obligations.
What ceased to apply from 29 September 2020
- the six-month eviction moratorium for COVID-19 rent arrears
- fixed term agreement extensions for COVID-19 impacted tenants
- ending agreement provisions that prevent property owners ending tenancies with COVID-19 impacted tenants without grounds and provide additional grounds for parties to end tenancies (owner occupation and sale of premises which require vacant possession)
- adjusted rent and bond processes that support parties to negotiate arrangements to manage COVID-19 impacts on their tenancies
- mandatory conciliation of COVID-19 related tenancy disputes through the Residential Tenancies Authority (RTA).
Tenants and property owners should continue negotiating adjustments to manage any COVID-19 impacts on their residential tenancy arrangements.
The Residential Tenancies Authority (RTA) free dispute resolution service is available to help parties reach agreement and resolve issues, including about rent and ending agreements.
Help and advice
If you need help with your tenancy, talk to the RTA:
- call 1300 366 311, 8.30am to 5pm, Monday to Friday
- visit the Residential Tenancies Authority website
Our Housing Service Centres can provide housing assistance:
- read about bond loans, rental grants and other products and services
- call 13 QGOV (13 74 68) to make an appointment with a RentConnect officer
- contact your nearest Housing Service Centre.
Support for mental health
- Looking after your mental health and wellbeing during the COVID-19 pandemic
- Find support services and helplines
- Tips to improve your mental wellbeing
Frequently asked questions
What mortgage relief can property owners access?
Property owners should talk to their financial institution, as they may be able to access mortgage relief.
The Queensland Government is offering land tax incentives to property owners to maintain tenancies and reduce rent for tenants through rebates or deferrals of land tax liabilities. See more information about available incentives.
Read more about how the Queensland Government is supporting Queenslanders through COVID-19.